Amazon Work From Home Job Openings

Amazon Work From Home Job Openings

Amazon is hiring for multiple Work From Home roles across departments like Customer Service, HR, Software Development, Content Writing, and Sales. Candidates should have strong communication skills, basic computer knowledge, and relevant experience depending on the position. Full-time and part-time opportunities are available with flexible schedules, competitive pay, and permanent remote work. Interested applicants can apply online through the official company website or job portal link provided in the post.

Job Description:

Key Responsibilities:

• Serve as the first point of contact for Amazon employees by handling inbound and outbound calls, as well as chats, related to HR queries.
• Accurately log all interactions and requests into the shared service case management system (ticketing tool) and ensure timely resolution.
• Address inquiries related to company policies, employee benefits, payroll deductions, attendance, and other HR programs.
• Consistently adhere to defined SOPs and quality benchmarks to ensure a high standard of service delivery.
• Maintain a thorough understanding of HR policies, procedures, and compliance standards across various employee groups and geographies.
• Meet or exceed service level agreements (SLAs) and key performance indicators (KPIs) for response and resolution times.
• Apply sound judgment, empathy, and critical thinking to resolve complex employee issues while maintaining process integrity.
• Uphold data privacy and demonstrate discretion in handling confidential and sensitive employee information.
• Take end-to-end ownership of assigned queries to ensure accurate and satisfactory resolution.

Basic Qualifications:

• Bachelor’s degree in any discipline.
• 0 to 10 years of experience in an international voice process.
• Willingness to work in a contact center/help desk environment with rotational shifts, including night shifts.
• Strong communication skills with demonstrated ability to handle phone and email interactions professionally.
• Proficient in MS Excel, Word, and business email etiquette.

Preferred Qualifications:

• Prior experience in an HR help desk or shared services environment.
• Familiarity with HR systems such as PeoplePortal.
• Background in handling employee life cycle processes in a global organization is a plus.

Additional Information:

• Relocation Support: Not provided
• Work Environment: Dynamic, fast-paced, and employee-focused with 24×7 operational support.

APPLY LINK

Explore a wide range of remote job opportunities across various industries by visiting our official website, www.work4home.in and stay updated on the latest openings by checking it regularly.

About Amazon: 

Amazon India Development Center (AIDC) started in Bangalore in 2004 followed by centers in Bangalore (2005) and Chennai (2006). The vision was to utilize the top talent available in India to drive our global business growth. Today, AIDC builds, supports, tests and manages technology, products & services which support millions of Amazon customers worldwide.