Customer Support Executive Work From Home Job
Job Description
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, chat, or social media.
- Resolve customer issues efficiently and accurately, escalating complex cases to the appropriate departments when necessary.
- Provide product or service information and assist customers in understanding features, usage, and troubleshooting.
- Maintain detailed records of customer interactions, transactions, comments, and complaints.
- Follow up with customers to ensure their issues have been resolved satisfactorily.
- Collaborate with other teams such as Sales, Technical Support, and Logistics to address customer needs.
- Identify and report recurring customer issues to management to improve service quality.
- Maintain up-to-date knowledge of company products, services, and policies.
- Contribute to continuous improvement of customer support processes and tools.
- Uphold company standards and promote a positive company image through courteous and effective communication.
Qualifications and Skills:
- High school diploma or equivalent; a bachelor’s degree is a plus.
- Proven experience in customer service or support roles.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-centric attitude.
- Ability to handle stressful situations calmly and professionally.
- Proficiency in using CRM software, helpdesk tools, or customer support platforms.
- Good organizational skills and attention to detail.
- Ability to work independently and as part of a team.
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More Info
Role: Customer Service Executive (Voice)
Experience: 1 – 6 Years
Industry: Recruiting, Staffing Agency
Function: Customer Service/Call Centre/BPO
Job Type: Permanent Job, Work From Home
Skills Required:
- Crm
- Customer Services
- Problem Solving
- Communication
