Sutherland Hiring Freshers/Exp For Work From Home Jobs

Sutherland Hiring Freshers/Exp For Work From Home Jobs

Sutherland is hiring for multiple Work From Home roles across departments like Customer Service, HR, Software Development, Content Writing, and Sales. Candidates should have strong communication skills, basic computer knowledge, and relevant experience depending on the position. Full-time and part-time opportunities are available with flexible schedules, competitive pay, and permanent remote work. Interested applicants can apply online through the official company website or job portal link provided in the post.

Job Description:

Sutherland Hiring Freshers/Exp For Work From Home Jobs

Position: Collections Executive – International Voice Process
Key Skills: Collections, Excellent Communication, International Voice Process
Mandatory Requirements: Good Communication Skills, Graduate, Willingness to work in rotational shifts
Preferred Locations: Tamil Nadu, Bangalore, Chennai, Kochi, Bhopal, Mumbai, Hyderabad

Key Responsibilities:

• Account Review & Monitoring:

1. Review open accounts from the daily aging report.
2. Monitor and manage assigned accounts for timely collections.

• Collections & Follow-Up:

1. Make professional outbound and inbound collection calls.
2. Follow up on outstanding payments and establish payment arrangements.
3. Send Dunning letters to customers for overdue accounts.

• Payment Tracking & Escalation:

1. Track customer payment activity and ensure timely collections.
2. Escalate cases of non-payment or unresponsive customers promptly.

• Customer Service & Account Reconciliation:

1. Provide support in sending statements, processing refunds, and resolving billing discrepancies.
2. Ensure customer satisfaction through effective and timely service.

• Issue Identification & Resolution:

1. Identify reasons for account delinquency and discuss with customers or escalate as needed.
2. Assist in resolving unapplied credits (UCs) and short-paid invoices.

• Internal Coordination:

1. Collaborate with Sales, Operations, and Billing teams to resolve client issues.
2. Act as a liaison among customers and internal departments to ensure smooth transactions.

• Reporting & Documentation:

1. Maintain and update daily/weekly trackers.
2. Perform self-quality checks to ensure data accuracy.
3. Document processes in compliance with Standard Operating Procedures (SOPs).

• Compliance & Audit:

1. Ensure adherence to all internal controls and compliance requirements.
2. Collate documents for internal/external audits.
3. Support external/internal Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).

• Learning, Development & Improvement:

1. Participate actively in training sessions and internal assessments.
2. Collaborate with the training team to develop assessment questionnaires.
3. Contribute to continuous process improvements and implementation.

• Leadership Support:

1. Serve as a backup to the Team Lead as and when required.
2. Coordinate with support functions to streamline workflow.

APPLY LINK

Explore a wide range of remote job opportunities across various industries by visiting our official website, www.work4home.in and stay updated on the latest openings by checking it regularly.

About Sutherland: 

At Sutherland, we are passionate about bringing together human expertise and advanced technologies to help enterprises drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions. For more than three decades, we have partnered with iconic brands worldwide, unlocking new possibilities, transformative outcomes and enduring relationships through market leading technology and business process excellence. Discover exciting career opportunities with us and be part of a vibrant global community that is transforming the digital landscape globally.